Delivery Policy
UK delivery & collection
Please be aware, deliveries are taking a little longer than usual due to extra measures being put in place to help keep colleagues and customers safe. Thank you for your understanding.
We use Parcel Force for delivery to the UK which is expected to take 1 to 2 days from purchase. This time could be extended slightly at the current time.
We appreciate your understanding and patience in these trying times.
Refund Policy for Clinical Lab Products
Thanks for purchasing our products from www.clinicallabproducts.co.uk
In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product and packaging must be in the same condition that you receive it and undamaged in any way. If you have opened the packaging, you will not be eligible for a refund.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. The free postage delivery charge may be deducted for returns on items that are not faulty.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team on +44 (0) 1344 780141 or sales@clinicallabproducts.co.uk
What are my statutory rights?
In addition to our 30-day refund policy, you also have certain statutory rights in relation to the products you purchase.
Statutory Rights in relation to Faulty Products
Your statutory rights are as follows:
- Within 30 days of delivery of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or is not as described.
- After the 30-day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.
- After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.
For details on how to exercise your rights where there is an issue with the quality of your purchase, please contact us on +44 (0) 1344 780141 or sales@clinicallabproducts.co.uk
For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.